Cancellation policy

Cancellation, Refund, and Return Policy
We Care About You
At Sajode, we prioritize your satisfaction and strive to provide a seamless shopping experience. Our comprehensive Cancellation, Refund, and Return Policy ensures your peace of mind.

Cancellation Policy
Note: Our packaging team immediately packs your product once we receive your order. If you choose cash on delivery, we will confirm your order by call, email, or WhatsApp. Sometimes, we offer a cash discount if you switch to online payment. After we confirm your order, you cannot cancel it if it has already shipped, but you can refuse it at the time of delivery.

Refund Policy
When will I get my refund for the cancelled order?
Upon receipt of your email or verbal confirmation regarding the cancellation, we will initiate the refund. You can expect the amount to be reflected in the original source account within 48 hours.

Are there any cancellation charges?
We do not charge any cancellation fee for prepaid orders.

Return Policy
Returning a Product is Simple:

Pack it Carefully: Use the original packaging to ensure your product is protected during return shipment.
Contact Us: Reach out to us on WhatsApp to initiate the return process.
Pick-Up Arrangement: We’ll arrange a convenient pick-up for your returned item.
What We Can Refund or Return:

Incorrectly Delivered Items: If you receive a product that doesn’t match the description on our website.
Manufacturing Defects or Damage: Products with genuine manufacturing flaws or damage are eligible for return.
Slight Variations:
Please note that due to the handmade nature of many of our products, slight variations in color, shape, or size may occur. These are not considered defects and will not be eligible for return or replacement.

Do’s and Don’ts for Returns:

Do: Handle our products with care, just like we do when creating them.
Don’t: Wear or use the product if you intend to return it.
Incomplete or Incorrect Addresses:
We cannot offer refunds for:

Incorrect or incomplete shipping addresses provided by the customer.
Three failed delivery attempts by our shipping agency.
Refusal of the package by the recipient.
Initiating a Return
If your purchase meets the return criteria outlined above, please follow these steps within 24 hours of delivery:

Contact Us: WhatsApp us at [WhatsApp number].
Provide Information: Include your order number, delivery address, and reason for return.
Defective or Incorrect Items: For defective or incorrect items, send a clear picture to [email address] and WhatsApp number.
Time Limits:
We cannot consider return requests or images/videos received after 24 hours of delivery.

Resolutions and Processing
Defective Products: We will replace your item or offer a product of equal value, or issue a full refund within 7-10 business days after pickup.
Replacement Unavailable: If a replacement isn’t available, we’ll notify you and process a full refund within 7-10 business days. The refund will be reflected in your original payment method.
COD Orders: Refunds for COD orders will be issued as a credit coupon of the same value.
Tampered Packages:
If the package appears tampered with upon delivery, please refuse the item and return it to the delivery person before signing the Proof of Delivery.

Return Eligibility:

Unused Condition: The returned item must be unused and in the same condition you received it.
Original Packaging: The item must be returned in its original packaging.
FAQs
Can I cancel my order after it has been shipped?

No, you cannot cancel the order after it has been shipped, but you can refuse it at the time of delivery.
How long does it take to process a refund?

Refunds are typically processed within 7-10 business days after the return pickup.
Are there any charges for returning a product?

No, we do not charge any fee for returning a product that meets our return criteria.
What should I do if I receive a tampered package?

If the package appears tampered with upon delivery, please refuse the item and return it to the delivery person before signing the Proof of Delivery.
Can I return a used product?

No, returned items must be unused and in the same condition as received.
Actions for Intentional Harm
If someone intentionally tries to harm our company, Sajode reserves the right to take appropriate legal actions to protect our interests and ensure the integrity of our services.

For any further questions, please contact us at support@sajode.com.